Terms and Conditions Our packaged itineraries make excellent use of Klondike Travel’s established network of local sightseeing tours and airfares.
Bookings: We accept registrations on a first come, first served basis. You are encouraged to apply early as we cannot overfill our trips.
Last minute bookings: Depending on space availability, bookings can be made up to 14 days prior to departure. Rates: All prices quoted are per person and shown in Canadian currency based on double occupancy. It should be understood that the rates include our administration, planning and operational expenses. All rates include federal and provincial sales and goods and services (GST) taxes. All rates are subject to change without notice.
Taxes: Klondike Travel’s package travel services quote prices inclusive of sales tax and GST.
Deposit: Klondike Travel requires a non-refundable deposit of 25% on a per person basis.
Final payment: Final payment is required in our office 30 days prior to tour departure. Form of payment: Klondike Travel accepts VISA, MasterCard, and Interac E-transfers.
Documentation: Documents will be sent no later than 14 days prior to departure. If a late booking does not allow us to provide you with travel documents prior to your departure, they will be available from our representative at the point of arrival on your day of travel. All rush and/or overnight deliveries within the 14 days will incur an added surcharge at the customer's expense.
Changes to reservation: If you wish to make any changes to your reservation after confirmation, we will do our utmost to satisfy your requirements. A charge of $100 per booking will be applied, per person, per change. If airfare changes are required, any difference if fares plus taxes and penalties will be applied. Accommodation: All properties are contracted on a "run of the house" basis, which means you will have a standard room which may be located in any part of the hotel. Hotel management makes all room assignments, and Klondike Travel has no control over which room you will receive. Special requests will be communicated to hotel management, however, requests are not guaranteed. Upgrades may be requested and provided based on availability and for additional cost.
Disabilities: Klondike Vacations does not discriminate against persons on the basis of disability. Klondike Vacations requires that if you have any medical, physical and/or other requirements, these be brought to the attention of the representative when booking your reservations.
Meals: Packages include meals or beverages only when specified.
Gratuities: Gratuities are not included.
Cancellations/refunds (non-special events): All cancellations must be received in writing to Klondike Travel and are subject to the following cancellation penalties.
Cancellations until 45 days of departure will incur a penalty of 10% CAD per person.
Cancellations received within 44 days of departure will incur a penalty of 25% CAD per person
Cancellations received within 30 days of departure will incur a penalty of 50% CAD per person.
Cancellations received within 14 days of departure will incur a penalty of 100% CAD per person.
Unused features are non-refundable.
No shows forfeit entire payment.
Cancellation responsibility: Klondike Travel reserves the right to cancel all or part of the package in its reasonable discretion. If Klondike Travel cancels the entire package, you will receive a full refund of amounts paid. If Klondike Travel cancels a portion of the package due to weather or other reasons beyond its control, there will be no refund. For other partial cancellations by
Klondike Travel, you will receive a refund for the value of the cancelled
portion, a value to be determined by Klondike Travel in a fair and equitable
manner. Seating/baggage: Seating is not assigned. Klondike Travel will
not be liable for any loss, or delay of, or damage to baggage. Nor will it
assume any liability for any loss, delay or damage to breakable or perishable
items, medicine, or other valuables. Klondike Travel assumes no liability for
property you may leave unattended. All baggage must meet airline or other
transport restrictions.
Representatives: Representatives are available to assist you with
your travel needs. You may direct all inquiries to 1 (877) 668-5655. If
necessary, your call may be directed to the appropriate supplier.
Omissions, Errors: Klondike Travel is not
responsible for omissions, printing and/or presentation errors in itineraries,
internet sites, social media, print, or any other media where the information
may be presented and reserve the right to make corrections as required.
Passports & Visas: It is the traveler’s responsibility to have a valid passport, visa
and/or other travel documentation. Failure to provide the required documents may result in being denied
boarding or entry to USA by the carrier or relevant authorities, without
further recourse or refund. Klondike
Travel will verify documentation prior to departure, but immigration
authorities have the sole discretion to deny entry even when the relevant
documentation is provided, without further recourse or refund. Names on airline tickets must be printed
exactly as on passport, if the incorrect information is provided to Klondike
Travel, the passenger is responsible for airline change fees incurred to
correct the ticket.
Conditions Applicable to Tour Packages:
Should we be forced to change itineraries or
locations due to circumstances beyond our control (e.g. snow storms, road
closures, avalanches), the new itinerary will be left to our discretion. No matter where you travel in the world, it is
possible that conditions beyond anyone’s control may alter your itinerary. If we incur expenses for unexpected
logistical arrangements not covered in the printed itinerary, the cost will be
evenly divided among the participants. We rarely encounter such a situation, but the policy is an industry
“norm” of which we wish to inform you up-front. We will not take an unnecessary risk, if the
circumstances are identified as too dangerous according to our judgement. In such situations, we sit tight until the
danger subsides or we can arrange an egress strategy. The cost of such arrangements would be shared
evenly amongst the participants. If you require evacuation for any reason, the
expense incurred through the evacuation will be borne by the participant(s) evacuated. For this reason, we strongly suggest that all
of our guests consider the purchase of travel insurance for protection against
cancellation penalties and many other unforeseeable circumstances such as an
emergency medical evacuation. We reserve the right to cancel a tour 14 days
prior to starting date if the determined amount of minimum participants has not
been met. Clients who have made
reservations on the concerned tour will be offered the opportunity to
participate with payment of an individual surcharge.
Inherent hazards and
risks: Guest will be
required to sign a waiver upon registration to affirm and acknowledge the
inherent hazards and risks associated with winter tours and risk of injury from
dog sledding, snowmobiling and cold weather related injuries and illness
including, but not limited to operator error, equipment failure, frost bite,
hypothermia and exposure, severe and/or varied wind, temperature or weather
conditions. As well as, accidents or
illness occurring in remote places where there are limited or no available
medical facilities.
Company
policy liability: The purchase of a Klondike Travel package or any portion thereof
constitutes acceptance of these terms and conditions and limitations as to
liabilities set forth herein. Klondike Travel has made arrangements for the
package services described. The carriers providing transportation services
(other than Klondike Travel), hotels and other suppliers providing tour
services are independent contractors and are not the agents, employees or
servants of, or joint ventures with Klondike Travel or its affiliates. All
certificates and other travel documents for package services issued by Klondike
Travel are subject to the terms and conditions specified by the supplier, and
to the laws of the countries in which the services are supplied. All vouchers,
coupons, receipts and tickets are issued subject to the terms and conditions
specified by these suppliers. (Supplier
Terms and Conditions available on request or by visiting their online sites). By agreeing to utilize the services of Klondike
Travel, the package participant agrees that neither Klondike Travel or its
affiliates, nor its or their employees or agents, shall be liable for any
delay, inconvenience, loss of enjoyment, upset, disappointment, distress or
frustration, whether physical or mental, resulting from the act or omission of
Klondike Travel or its affiliates, or its or their employees or agents.
Further, the package participant agrees that neither Klondike Vacations nor its
affiliates, nor its or their employees or agents, shall be liable for any
damage, loss, claim, cost or expense arising out of personal injury, accident
or death, loss, damage or delay of baggage or other property, resulting from:
(1) The act or omission on the part of any person other than Klondike Travel or
its employees; (2) Acts of God, sickness, theft, labour disputes, mechanical
breakdown, government actions, weather, or any other cause beyond Klondike Travel’s
direct control.
No person, other than a representative of
Klondike Travel authorized by a document in writing may vary, add or waive any
term or condition in this brochure, including any term or condition set forth
in the preceding provisions. Written notice of any claim against Klondike Travel
must be received no later than 48 hours after the date that services were
provided to a tour participant.
All terms and conditions and schedules and rates
are subject to change without notice.
